1. Consider the two statements:

A: Deep listening can foster healthy relationships.
B: Managing emotions in the self is as important in effective listening as understanding the emotion of the speaker.

(a) Both A and B are correct
(b) Both A and B are wrong
(c) A is correct, but B is wrong
(d) B is correct, but A is wrong

Answer :- a

2. “Filters improve the quality of the communication, but do not act as a barrier.” The above statement is

(a) Always true
(b) Can be true in some contexts
(c) False, irrespective of the context
(d) None of the above

Answer :- b

3. Smiling is a social symbolic act of spilling masked emotions.

(a) True
(b) False

Answer :- b

4. Active listening does not include

(a) Filtering out information
(b) Selective listening
(c) Discriminatory listening
(d) All of the above

Answer :- d

5. Covert communications take place when a third party cannot decipher the secret language in which communication is taking place between two parties that are communicating.

(a) True
(b) False

Answer :- b

6. Liveliness and pride are identified through ______ in female voices.

(a) breathiness
(b) tenseness
(c) rotundity
(d) None of the above

Answer :- c

7. White lies are _____ in professional contexts.

(a) necessary
(b) unadvisable
(c) unnecessary
(d) None of the above

Answer :- a

8. Consider the following statements:

A: Emotions are heuristic impulses that have a certain relation to para-linguistic components.
B: The visual, the aural, and the haptic, all contribute as triggers for certain emotions.

(a) Both A and B are correct
(b) Both A and B are wrong
(c) A is correct, but B is wrong
(d) B is correct, but A is wrong

Answer :- d

9. In a group discussion, you can formulate your stance by listening in which of the following manner?

A: Listening for attitude and intent while assimilating the information the speakers are sharing
B: Categorizing and classifying the speakers

(a) Both A and B
(b) Only A
(c) Only B
(d) None of the above

Answer :- a

10. Consider the following two statements:

A: The intended meanings of communication are as important as the unintended meanings.
B: Imperfect communication cannot have much utility in the real world.

(a) Both A and B are correct
(b) Both A and B are wrong
(c) A is correct, but B is wrong
(d) B is correct, but A is wrong

Answer :- c

11. _______ is associated with problem-solving.

(a) Critical listening
(b) Therapeutic listening
(c) Discriminative listening
(d) Comprehensive listening

Answer :- a

12. Consider the following statements

A: Classroom architecture has a power bias
B: Power has no link to the social status and class privilege
C: Since power relations are spatially manifested, the state cannot control social media as it does occupy a designated space

(a) A, B and C are true
(b) Only A and B are true
(c) Only A and C are true
(d) Only A is true

Answer :- d

13. Memory of an event is strengthened if _____ channels are involved.

(a) 3-5
(b) <6
(c) <10
(d) maximum

Answer :- d

14. Non-verbal gestures can be used while speaking in formal groups to

(a) intervene
(b) show dissent
(c) listen
(d) All of the above

Answer :- d

15. Consider the following statements:

A: During a group discussion, the designated role (like leadership, analyzer, etc.) to be played by a speaker is subject to change.
B: Emotional involvement is not advisable in group discussions.

(a) Both A and B are correct
(b) Both A and B are wrong
(c) A is correct, but B is wrong
(d) B is correct, but A is wrong

Answer :- c